Privacy Policy

This Privacy Policy explains how Janshakti Industries ("Company", "we", "our", or "us") collects, uses, stores, and protects information when you use our Machine Maintenance Management System ("System"). The System allows organizations to manage machines, raise service tickets, schedule maintenance activities, track expenses, manage inventory, and handle service charges efficiently.

1. Information We Collect

We may collect and process the following information:

• User account details such as name, email address, phone number, department, and company information.
• Machine information including machine names, serial numbers, model numbers, installation details, maintenance schedules, and service history.
• Service ticket details including issue descriptions, technician notes, uploaded files, images, and ticket status updates.
• Inventory records including spare parts, stock levels, inventory transactions, vendors, and item usage.
• Expense management records including maintenance expenses, purchase costs, invoices, and operational expenses.
• Service charge records including quotations, billing information, service invoices, and payment records.
• System activity logs, device information, login history, and usage analytics.

2. How We Use Your Information

Your information is used to:

• Provide machine maintenance and asset management services.
• Create, assign, and track service tickets.
• Schedule preventive and corrective maintenance activities.
• Manage inventory and spare part availability.
• Track expenses and maintenance costs.
• Generate reports, dashboards, and analytics.
• Improve system functionality and user experience.
• Provide customer support and troubleshooting assistance.
• Ensure platform security and prevent unauthorized access.
• Comply with legal and regulatory requirements.

3. Data Storage and Security

Janshakti Industries takes reasonable administrative, technical, and physical measures to safeguard your information. Data is stored on secure servers and protected through access controls, authentication mechanisms, and monitoring systems designed to prevent unauthorized access, loss, misuse, or disclosure.

4. Sharing of Information

We do not sell, rent, or trade your information. Information may only be shared under the following circumstances:

• When required by law, court order, or government authority.
• With authorized service providers supporting the operation of the platform.
• To investigate fraud, security incidents, or violations of policies.
• With your consent or instruction.

5. Machine Maintenance Records

The System stores machine maintenance records, service schedules, technician notes, breakdown history, repair activities, and maintenance reports solely for operational and reporting purposes. These records help organizations maintain machine performance and compliance.

6. Service Tickets and Attachments

Users may upload documents, invoices, photographs, videos, inspection reports, and maintenance records while creating or updating service tickets. Such files are stored securely and are accessible only to authorized personnel within the organization.

7. Inventory Management Data

Inventory information such as stock quantities, spare parts, purchase records, suppliers, and inventory movement is collected and maintained solely to facilitate inventory tracking and operational efficiency.

8. Expense and Service Charge Information

Expense records and service charge information entered into the System are used for maintenance cost tracking, budgeting, reporting, invoice generation, and operational management. Ownership of such data remains with the organization using the platform.

9. User Responsibilities

• Maintain the confidentiality of usernames and passwords.
• Ensure that information entered into the System is accurate and lawful.
• Promptly report unauthorized account access or security concerns.
• Use the System in compliance with applicable laws and company policies.

10. Data Retention

Information is retained for as long as necessary to provide services, maintain operational records, comply with legal obligations, resolve disputes, enforce agreements, and support business continuity.

11. Your Rights

Subject to applicable laws, users may have the right to:

• Access their stored information.
• Request correction of inaccurate or incomplete data.
• Request deletion of information where legally permitted.
• Request export of their data.
• Withdraw consent where applicable.

12. Third-Party Services

The System may integrate with third-party services such as email providers, cloud hosting providers, notification services, payment gateways, or analytics platforms. These third-party services operate under their own privacy policies and terms.

13. Changes to This Privacy Policy

Janshakti Industries reserves the right to modify this Privacy Policy at any time. Any updates will be posted within the System along with the revised effective date. Continued use of the System after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy, data handling practices, or your information, please contact Janshakti Industries through your authorized administrator or support representative.